Terms of service
1. About us
This website, www.creo--studios.com, is operated by Creo Industries Limited, trading as CREŌ STUDIOS® ("we", "us", "our"). We are a company registered in England and Wales under company number 14542901. Our registered office is 4 The Mews, Charlton Place, Manchester, M12 6HS, United Kingdom. You can contact us at info@creo--studios.com.
By using this website or placing an order with us, you agree to these terms. Please read them alongside our Shipping Policy, Refund Policy and Privacy Policy, which form part of these terms.
2. Using our website
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree not to use this website for any unlawful purpose, interfere with its security or operation, or copy, scrape or resell any part of it without our written permission. We may suspend or restrict access to the website at any time, for example for maintenance.
3. Your account
If you create an account, you are responsible for keeping your login details secure and for all activity on your account. Please tell us straight away if you think someone else has used it.
4. Our products
We make every effort to show our products accurately, including colours, fabrics and measurements. Colours can look different depending on your screen, and garments may vary slightly in measurement. Size guides and model sizes are a guide only. Many of our styles are made in limited numbers, and all products are subject to availability.
5. Prices and payment
Prices are shown in pounds sterling (GBP) and include UK VAT where applicable. If you shop in another currency, prices are converted at checkout, and the amount your bank charges may differ slightly because of its exchange rate. For orders delivered outside the UK, duties and import taxes are calculated and collected at checkout. The price you pay at checkout is the total price, and you will not be asked to pay anything further on delivery. We accept the payment methods shown at checkout. If you pay with Klarna, Klarna's own terms also apply to that payment.
We may correct errors in prices or product descriptions. If we find a pricing error after you have ordered, we will contact you, and you can either confirm the order at the correct price or cancel it for a full refund.
6. Discount codes and promotions
Discount codes are subject to the terms shown with each offer. They cannot be exchanged for cash, cannot be combined unless stated, and may be withdrawn at any time. We may cancel orders where a code has been used in breach of its terms.
7. Your order
When you place an order, you will receive an email confirming we have received it. This does not mean your order has been accepted. Your order is accepted, and a contract is formed between you and us, when we email to confirm it has been dispatched. We may decline or cancel an order, for example if an item is out of stock, if we cannot verify payment, if we suspect fraud, or if there is an obvious error in the price or description. If we cancel an order after you have paid, we will refund you in full.
8. Pre-orders
If a product is offered on pre-order, the expected dispatch date will be shown on the product page. Dates are estimates and may change. We will tell you if there is a delay, and you can cancel a pre-order for a full refund at any time before it is dispatched.
9. Delivery
All orders are dispatched from the United Kingdom. Orders placed before 2pm UK time on a working day (Monday to Friday, excluding UK bank holidays) are dispatched the same day. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day. Delivery times are estimates and are set out in our Shipping Policy. Responsibility for your order passes to you once it has been delivered to the address you gave us. Please check your delivery address carefully, as we cannot be responsible for orders delivered to an incorrect address you provided.
10. Returns and refunds
You can return items in line with our Refund Policy. Refunds are made to the original payment method.
11. Faulty or incorrect items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, contact us at info@creo--studios.com and we will put it right. Return postage for faulty or incorrect items is always at our cost. Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015.
12. Intellectual property
CREŌ STUDIOS®, our logos, designs, graphics, photography, text and all other content on this website are owned by us or licensed to us. They are protected by trade mark, copyright and other intellectual property laws. You may not copy, reproduce, distribute or use any of this content for commercial purposes without our prior written permission.
13. Reviews and content you send us
If you send us reviews, comments, photos or other content, you confirm that it is your own, accurate, and not offensive or unlawful. You also allow us to use it on our website, social media and marketing. We may remove any content at our discretion.
14. Third-party services
Our website uses and links to services run by other companies, such as payment providers, delivery carriers and review platforms. We are not responsible for their websites or services, and their own terms apply.
15. Our liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that was not foreseeable, or for any business losses, as our products are for domestic and private use only. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.
16. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier delays, strikes, severe weather or supplier problems. If this happens, we will contact you as soon as possible, and you can cancel your order for a full refund of anything not yet delivered.
17. Privacy
We use your personal information as set out in our Privacy Policy.
18. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.
19. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
20. Contact us
Email: info@creo--studios.com
Post: Creo Industries Limited, 4 The Mews, Charlton Place, Manchester, M12 6HS, United Kingdom
We aim to reply within one working day. Our customer service hours are Monday to Friday, 9am to 5pm UK time, excluding bank holidays.