REFUND POLICY AND TERMS OF SERVICE
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
Creō Studios® will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt. - Caps and Socks not included.
SALEIf you have any questions about returning goods, please contact us at email@example.com or click here BEFORE returning your product(s).
5 The Mews
HOW DO I RETURN MY ITEMS? (INTERNATIONAL)
A DHL pre paid label will be sent to you once you follow the steps below. The cost of the return label will be deducted from the refund total, the cost are as follows -
Rest Of The World £26.99
1. Email firstname.lastname@example.org for a returns form. We shall send you a DHL return label to print off and attach to your package.
2. Once your return has been approved, you can now drop your parcels off at your nearest DHL point - https://locator.dhl.com/ or book in collection, link will be emailed to you from DHL. YOU MUST USE THE LINK EMAILED TO YOU BY DHL TO BOOK THE COLLECTION.
Your return will be processed within 7 working days of receiving it back at our warehouse.