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REFUND POLICY AND TERMS OF SERVICE

Please contact us if you need to return an item via our email address or Contact Us page. 
For online purchases, we operate an exchange or refund guarantee. If you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the purchase price. Shipping cost will not be refunded.

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Creō Studios® will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt. - Caps and Socks not included.
If you have any questions about returning goods, please contact us at info@creo--studios.com or click here BEFORE returning your product(s).
Please return your item, with its original tags, along with your order receipt. 
Please state on the order receipt your reason for return or exchange, and which item you want to exchange for.
Please send all returns and exchanges to the following address;

CREO STUDIOS

4 The Mews

Charlton Place 

Manchester

M12 6FZ

HOW DO I RETURN MY ITEMS? (INTERNATIONAL)

A DHL pre paid label will be sent to you once you follow the steps below. The cost of the return label will be deducted from the refund total, the cost are as follows -

USA $25
Europe €22
Australia 35AUD
Canada 40CAD
Rest Of The World £26.99

1. Email info@creo--studios.com for a returns form. We shall send you a DHL return label to print off and attach to your package.

2. Once your return has been approved, you can now drop your parcels off at your nearest DHL point - https://locator.dhl.com/ or book in collection, link will be emailed to you from DHL. YOU MUST USE THE LINK EMAILED TO YOU BY DHL TO BOOK THE COLLECTION.

Your return will be processed within 7 working days of receiving it back at our warehouse.

 

FINAL SALE: All sales are final on sale items - no refunds/exchanges, by clicking checking out you agree to this

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