Refund policy

Returns and refunds

We want you to be happy with your order. If you are not, you have 30 days from the day you receive your order to request a return.

Eligibility Items must be unworn and unused, in their original condition, with all tags attached and in their original packaging. Proof of purchase is required.

How to return Email info@creo--studios.com with your order number and the items you wish to return. We will send you return instructions.

For UK returns we will provide a prepaid return label at no cost to you.

For international returns, return postage is at the customer's cost unless the item is faulty or incorrect.

Items sent back without first requesting a return cannot be accepted.

Refunds Once we receive and inspect your return we will email you to confirm whether the refund has been approved. Approved refunds are issued to the original payment method within 10 working days. Your bank or card provider may take a few additional days to post the refund.

If more than 15 working days have passed since we confirmed your refund and you have not received it, contact us at info@creo--studios.com.

Exchanges The quickest way to exchange is to return the item you have and place a new order for the item you want.

Faulty, damaged or incorrect items Please inspect your order on arrival. If anything is faulty, damaged or not what you ordered, contact us immediately at info@creo--studios.com and we will put it right. Return postage for faulty or incorrect items is always at our cost.

Items that cannot be returned Gift cards and personalised or made-to-order items cannot be returned.

European Union 14 day cooling off period If your order is shipped into the European Union, you have the right to cancel within 14 days of receipt for any reason and without giving a justification. Items must be returned in the condition set out above.

Your statutory rights Nothing in this policy affects your statutory rights under UK consumer law.